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Clevera vs Zendesk: which help center fits your team?

Zendesk’s help center comes with Zendesk Suite, priced per agent alongside ticketing, chat and voice. Clevera is a dedicated help center, free to start, that can sit next to any helpdesk, Zendesk included.

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Updated November 2026 · Based on each product’s public website

The short answer

Stay on Zendesk if you want tickets, chat and the help center on one bill. Pick Clevera if you want a dedicated help center without paying for it per agent.

Clevera

Best for a help center on its own budget

  • You pay for Suite seats mostly to get the help center, or you’d drop to Support Team for tickets.

  • You want Ask AI answers without a per-resolution charge, and a video for any article.

  • Reviewers can edit and publish existing pages for free, without an agent seat.

Zendesk logo

Best for one support suite on one bill

  • You want ticketing, messaging, live chat, voice and the help center in one product and one bill.

  • You want AI agents that resolve conversations and act inside tickets.

  • You need several branded help centers and custom user segments, which Suite Professional includes.

What your help center gets on Clevera

All of it runs in the product today, on its own or next to your helpdesk.

Editors don’t need a seat

Creators write new articles. Editors fix and publish existing pages, and they’re free on every plan.

A video for your articles

Record your screen once. Clevera writes the article and makes the how-to video to go with it.

Answers with sources, no per-answer fee

Ask AI answers readers from your published pages and shows its sources. A monthly allowance comes with every plan.

Agents that keep it current

On Pro, Claude or ChatGPT can draft, translate and publish pages for you. You set what they can spend.

Feature by feature

How Clevera and Zendesk compare as a help center.

Feature
Clevera
Zendesk
What you buy
A dedicated help center that works next to any helpdesk
Helpdesk suite: tickets, messaging, chat, voice and help center
How the price grows
Per creator who writes new articles; editors free; no per-answer or per-view fees
Per agent; help center from Suite Team; AI agents billed per automated resolution
Free plan
1 help center on clevera.help, Ask AI included
No free plan listed
Your own domain
From Starter, with automatic SSL
Host mapping to your own subdomain
AI answers for readers
Ask AI on every plan, with sources; monthly allowance, no per-answer fee
Generative search included; AI agents include 5 to 10 resolutions per agent a month, then $1.50 to $2.00 each
Languages
Up to 74: 2 on Free, 5 on Starter, all on Pro
1 language on Suite Team, 40+ on Suite Professional
Private docs
Password or workspace sign-in on Pro; no reader SSO
Registered users on Suite Team; custom user segments on Professional
Reader insights
Views, searches with no results, unanswered AI questions, ratings
Help center search reports, including searches with no results
Ticketing and live chat
Not a helpdesk; works next to yours
Full ticketing, messaging, live chat and voice
Contact form
From Starter: suggests articles as readers type, then emails your team
Request forms that create tickets
AI agent for support conversations
Ask AI answers from your docs; it doesn’t resolve tickets or take actions
AI agents resolve messaging conversations, billed per automated resolution
AI agents and MCP for your docs
Claude, ChatGPT or Cursor draft, translate and publish pages (Pro)
Knowledge builder drafts articles from ticket history (Suite)
Autopilot
Recurring tasks keep articles current after a release (Pro, on request)
Not listed as a feature
Video in articles
Makes the how-to video and article from one recording (credits)
Embed video in articles; doesn’t make videos
Moving in and out
Free import from Zendesk Guide; free HTML or Markdown export
Help center content stays reachable through the Zendesk API
IncludedPartly or on higher plansNot availableBased on public websites, checked November 2026.

Free to move from Zendesk Guide

The import works on every plan. Articles, sections, images and links between pages come over, plus translations, and old links can redirect once your help center domain points to Clevera.

See what comes over from Zendesk →

Pricing at a glance

Public list prices in US dollars, checked November 2026.

CleveraClevera pricing →

Free

1 help center on clevera.help, Ask AI included

$0

Starter

Billed yearly ($36 monthly). Your own domain, 1 creator

$29/mo

Pro

Billed yearly ($124 monthly). 2 creators, private sites, AI agents

$86.80/mo

Custom

More than 10 creators, SSO

Quote

Editors are free on every plan. Extra creators on Pro are $25.20 a month billed yearly ($36 monthly). No per-answer or per-view fees.

Zendesk logoZendesk pricing →

Support Team

Billed yearly ($25 monthly). Ticketing, no help center

$19/agent/mo

Suite Team

Billed yearly ($69 monthly). 1 help center, 1 language

$55/agent/mo

Suite Professional

Billed yearly ($149 monthly). Up to 5 help centers, 40+ languages

$115/agent/mo

Suite Enterprise

With Copilot

Contact sales

AI agents include 5 (Team) or 10 (Professional) automated resolutions per agent a month; more cost $1.50 committed or $2.00 pay-as-you-go. Copilot is $50 per agent a month billed yearly.

What it costs for a team of five

Five support agents, all answering tickets. One writes new articles; the other four edit and publish existing pages as free editors. Yearly list prices, billed yearly.

All on Zendesk

Suite Team, 5 agents × $55 × 12

$3,300

Help center

Included

Total per year

$3,300

Zendesk for tickets, Clevera for the help center

Support Team, 5 agents × $19 × 12

$1,140

Clevera Starter, 1 creator, editors free

$348

Total per year

$1,488

With two writers on Clevera Pro ($1,041.60 a year) the second option is $2,181.60. If all five write new articles, Pro with 5 creators ($1,948.80 a year) makes it $3,088.80. Suite Team also includes messaging, live chat, voice and AI agents, which Support Team doesn’t. If you use those, the suite is the fairer price to compare.

Sources: zendesk.com/pricing and clevera.ai/pricing, November 2026. Taxes and add-ons not included.

Common questions

Straight answers about choosing between Clevera and Zendesk.

Is Clevera cheaper than Zendesk?

For the help center alone, usually. Zendesk’s help center comes with Suite plans, from $55 per agent a month billed yearly. Clevera starts free, Starter is $29 a month billed yearly, and editors are free. If you also use Zendesk’s messaging, chat and voice, the suite can be the better deal.

What does Zendesk do better?

Everything around the help center. Ticketing, messaging, live chat, voice and AI agents that resolve conversations live in one product, and Suite Professional adds up to 5 branded help centers and custom user segments. Clevera has none of the helpdesk parts.

Can I move my Zendesk Guide help center to Clevera?

Yes, and the import is free on every plan. Articles, sections, images and links come over, plus translations, and old links can redirect to the new pages.

Can I keep Zendesk for tickets and use Clevera for the help center?

Yes. Clevera doesn’t replace your helpdesk. You can keep Zendesk for tickets and link the Clevera help center from your widget, emails and product.

Is there a free Zendesk Guide alternative?

Clevera’s Free plan includes one help center on a clevera.help address, Ask AI answers and up to two languages. Your own domain starts on Starter.

Does Clevera have AI answers like Zendesk’s AI agents?

Clevera’s Ask AI answers readers from your published articles and shows its sources, with a monthly allowance on every plan and no per-answer charge. It doesn’t act on tickets or accounts the way Zendesk’s AI agents can.

How does Zendesk charge for AI agents?

Per automated resolution. Suite Team includes 5 per agent a month and Suite Professional 10. After that, Zendesk lists $1.50 per committed resolution or $2.00 pay-as-you-go.

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