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Clevera vs Freshdesk: which help center fits your team?

Freshdesk’s knowledge base comes with its helpdesk plans, priced per agent. Clevera is a dedicated help center, free to start, that can sit next to any helpdesk, Freshdesk included.

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Updated November 2026 · Based on each product’s public website

The short answer

Stay on Freshdesk if you want tickets, the portal and the knowledge base on one bill. Pick Clevera if you want a dedicated help center on its own budget.

Clevera

Best for a help center on its own budget

  • You want a help center in many languages without moving every agent to Pro.

  • You want AI answers from your docs with a monthly allowance, not sessions bought in packs.

  • You want a how-to video next to your articles, made from one screen recording.

Freshdesk

Best for one support suite on one bill

  • You want ticketing, the customer portal and the knowledge base in one product.

  • You want an AI agent working in support conversations, with the first 500 sessions included.

  • Customers submit tickets and find articles in one portal, with articles limited to signed-in users or companies.

What your help center gets on Clevera

All of it runs in the product today, on its own or next to your helpdesk.

Editors don’t need a seat

Creators write new articles. Editors fix and publish existing pages, and they’re free on every plan.

A video for your articles

Record your screen once. Clevera writes the article and makes the how-to video to go with it.

Answers with sources, no per-answer fee

Ask AI answers readers from your published pages and shows its sources. A monthly allowance comes with every plan.

Agents that keep it current

On Pro, Claude or ChatGPT can draft, translate and publish pages for you. You set what they can spend.

Feature by feature

How Clevera and Freshdesk compare as a help center.

Feature
Clevera
Freshdesk
What you buy
A dedicated help center that works next to any helpdesk
Helpdesk: ticketing, customer portal and knowledge base
How the price grows
Per creator who writes new articles; editors free; no per-answer or per-view fees
Per agent; AI agent sessions sold in packs after the first 500
Free plan
1 help center on clevera.help, Ask AI included
No free plan listed; 14-day trial
Your own domain
From Starter, with automatic SSL
Custom portal URL with SSL
AI answers for readers
Ask AI on every plan, with sources; monthly allowance, no per-answer fee
Freddy AI Agent: first 500 sessions included once, then $49 per 100
Languages
Up to 74: 2 on Free, 5 on Starter, all on Pro
Multilingual help desk on Pro and Enterprise
Private docs
Password or workspace sign-in on Pro; no reader SSO
Folders visible to logged-in users or selected companies
Reader insights
Views, searches with no results, unanswered AI questions, ratings
Analytics and reporting on every plan
Ticketing and live chat
Not a helpdesk; works next to yours
Ticketing, shared inbox and customer portal
Contact form
From Starter: suggests articles as readers type, then emails your team
Portal ticket forms
AI agent for support conversations
Ask AI answers from your docs; it doesn’t resolve tickets or take actions
Freddy AI Agent works in support conversations
AI agents and MCP for your docs
Claude, ChatGPT or Cursor draft, translate and publish pages (Pro)
MCP actions as an add-on ($15 per 1,000)
Autopilot
Recurring tasks keep articles current after a release (Pro, on request)
Not listed as a feature
Video in articles
Makes the how-to video and article from one recording (credits)
Doesn’t make videos
Moving in and out
Free import from any public docs website; free HTML or Markdown export
Articles stay reachable through the Freshdesk API
IncludedPartly or on higher plansNot availableBased on public websites, checked November 2026.

Free to move from Freshdesk

The import works on every plan and reads any public docs website, including a Freshdesk knowledge base. Pages, images and links between pages come over, and old links can redirect once your domain points to Clevera.

See how the Clevera help center works →

Pricing at a glance

Public list prices in US dollars, checked November 2026.

CleveraClevera pricing →

Free

1 help center on clevera.help, Ask AI included

$0

Starter

Billed yearly ($36 monthly). Your own domain, 1 creator

$29/mo

Pro

Billed yearly ($124 monthly). 2 creators, private sites, AI agents

$86.80/mo

Custom

More than 10 creators, SSO

Quote

Editors are free on every plan. Extra creators on Pro are $25.20 a month billed yearly ($36 monthly). No per-answer or per-view fees.

FreshdeskFreshdesk pricing →

Growth

Billed yearly. Ticketing, portal and knowledge base

$19/agent/mo

Pro

Billed yearly. Multilingual help desk, custom reports

$55/agent/mo

Enterprise

Billed yearly. All AI and helpdesk features

$89/agent/mo

AI Agent sessions

After the first 500, on any plan

$49/100

The first 500 Freddy AI Agent sessions are free once per account. Freddy AI Copilot is $29 per agent a month on Pro and Enterprise.

What it costs for a team of five

Five support agents who need a multilingual help center. Two write new articles; the other three edit and publish existing pages as free editors. Yearly list prices, billed yearly, before AI sessions.

All on Freshdesk

Pro, 5 agents × $55 × 12

$3,300

Knowledge base, multilingual

Included

Total per year

$3,300

Freshdesk Growth, Clevera for the help center

Growth, 5 agents × $19 × 12

$1,140

Clevera Pro, 2 creators, all 74 languages

$1,041.60

Total per year

$2,181.60

With one writer and five languages, Clevera Starter ($348 a year) brings the second option to $1,488. If all five write new articles, Clevera Pro with 5 creators ($1,948.80 a year) brings it to $3,088.80. Pro also adds intelligent routing, multiple SLA policies and custom dashboards. If you use those, compare against the full plan.

Sources: freshworks.com/freshdesk/pricing and clevera.ai/pricing, November 2026. Taxes and add-ons not included.

Common questions

Straight answers about choosing between Clevera and Freshdesk.

Is Clevera cheaper than Freshdesk?

For the help center alone, often. Freshdesk includes a knowledge base from Growth at $19 per agent a month billed yearly, and its multilingual help desk starts on Pro at $55. Clevera starts free, Starter is $29 a month billed yearly, and editors are free.

What does Freshdesk do better?

Ticketing. Freshdesk is a full helpdesk with a customer portal, ticket forms, routing, SLAs and Freddy AI working in support conversations. Clevera has no ticketing, and its contact form sends an email to your team.

Can I move my Freshdesk knowledge base to Clevera?

Yes. Clevera’s import reads any public docs website, a Freshdesk knowledge base included, for free on every plan. Pages, images and links come over, and old links can redirect.

Can I keep Freshdesk for tickets and use Clevera for the help center?

Yes. Clevera doesn’t replace your helpdesk. Keep Freshdesk for tickets and link the Clevera help center from your portal, emails and product.

Is there a free Freshdesk knowledge base alternative?

Clevera’s Free plan includes one help center on a clevera.help address, Ask AI answers and up to two languages. Your own domain starts on Starter.

Does Clevera have an AI assistant like Freddy?

Clevera’s Ask AI answers readers from your published pages and shows its sources, with a monthly allowance and no per-answer fee. Freddy AI Agent works inside support conversations, with sessions sold in packs after the first 500.

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