KB ticket deflection
Stop answering the same support tickets twice.
Most support tickets are questions your documentation should already be answering. Clevera turns a screen recording, or an AI recording of your web app, into help articles and video guides, so users find answers before they open a ticket.
Trusted by product teams worldwide
The problem
Why your knowledge base isn't deflecting tickets
Your help articles are always one release behind
Every product update breaks existing documentation. Screenshots no longer match, steps are wrong, and users who follow them end up more confused — and more likely to open a ticket.
Creating help content takes too long
Writing a help article from scratch means screenshots, formatting, editing, and review. Multiply that across every feature and every update, and documentation becomes a bottleneck no one has time to clear.
Text-only articles lose users at the hard parts
When a process is complex, a wall of text isn't enough. Users skip steps, misread instructions, and raise a ticket anyway. Without video, your knowledge base answers the easy questions and fails on the rest.
No one knows what's missing until tickets pile up
Documentation gaps only surface after the same question gets asked ten times. By then you're already behind — writing articles reactively instead of deflecting tickets proactively.
How it works
Record it once. Answer it everywhere.
Record the feature or workflow
Record the flow with the desktop app or Chrome extension, or describe it and the AI recorder captures your web app. No script, no preparation.
AI writes the help article
Clevera’s AI analyses the recording, identifies each step, and produces a formatted help article with captioned screenshots and clear instructions.
Get a video guide alongside the article
The same recording also becomes a narrated video walkthrough, so users who don’t read can watch instead.
Publish directly to your help center
Publish articles to Help Scout, Notion, Confluence and more on Pro, or embed videos in any help center that accepts HTML. Your answer is live in minutes.
Features
Everything you need to build a knowledge base that actually deflects tickets
Help articles from screen recordings
Record any product flow and Clevera produces a complete help article, structured and formatted with screenshots, without writing it by hand. Already have a PDF manual? Turn it into how-to videos.
Video and written content from one recording
One recording can become both a written help article and a narrated video guide. Users who prefer to watch get the same quality of answer as users who prefer to read.
LiveSync — fix an answer once
Edit the narration, text or a highlight in a published video and every help center embed updates instantly. When the UI changes, re-record that step and the embed keeps the same link.
Publish to your help center and docs tools
On Pro, articles publish to Help Scout, Notion, Confluence, GitBook, ReadMe and more. Zendesk and Intercom are planned; videos already embed on any help center page that accepts HTML.
Integrations
Works where users already search for answers
Editors and viewers, unlimited on every plan
Video guide and written article, same recording
Languages to cover global user bases
Credits used by rendering and exports
Use cases
Who uses Clevera to deflect support tickets
Examples
See what teams built with Clevera
Explore examples of product tutorials, onboarding videos, and help-center guides created from simple screen recordings.
Go deeper on knowledge base and ticket deflection
These guides cover how to build, maintain, and scale a knowledge base that actually reduces support volume.
How to build a knowledge base with AI
A step-by-step guide to creating a full knowledge base from screen recordings — structure, tools, and publishing workflow included.
Best AI knowledge base software for SaaS in 2026
A comparison of the top AI knowledge base platforms — what each does well, pricing, and which fits different team sizes.
How to keep your knowledge base up to date
The maintenance problem most teams ignore, and a workflow that keeps articles and videos current after every release.
Frequently asked questions
How does documentation reduce support tickets?
When users can find accurate, clear answers in your help center before reaching out, they resolve issues themselves. The key is documentation that matches the current product — outdated articles increase confusion and actually drive more tickets. Clevera makes it quick to record a new answer when the product changes, and LiveSync pushes video edits to every embed instantly.
How does Clevera create help articles?
Record your screen walking through any product feature or workflow, or let the AI recorder capture it from a written instruction. Clevera’s AI analyses the recording, identifies each step, writes plain-language instructions, picks captioned screenshots, and produces a formatted help article without writing it by hand.
Does Clevera produce video guides as well as written articles?
Yes. The same screen recording can become both a written help article and a narrated video walkthrough. Users who prefer video get the same quality of answer as those who prefer reading.
Which help center platforms does Clevera integrate with?
On Pro, articles publish to Help Scout, Notion, Confluence, GitHub, GitBook, ClickUp, ReadMe and Google Docs. Zendesk and Intercom are planned, not live yet. Videos embed on any help center page that accepts HTML embeds, and every plan can export articles as Markdown or HTML.
What is LiveSync and how does it work?
LiveSync keeps every published video live. Edit the narration, text, highlights or blur in Clevera and the change shows up instantly on every link and embed, with no re-export. It doesn’t change footage by itself: when your UI changes, re-record the step or rerun the AI recorder and update the video.
Can I build a knowledge base in multiple languages?
Yes. Any article created in Clevera can be translated into 74 languages without re-recording. Global users get accurate, localised help content from a single source recording.
Build a knowledge base that answers tickets before they're raised
Record your product flows once. Clevera writes the articles and creates the videos, and LiveSync keeps every embed on the latest version, so your support team focuses on the tickets that actually need a human.