KB ticket deflection
Stop answering the same support tickets twice.
Most support tickets are questions your documentation should already be answering. Clevera turns screen recordings into help articles and video guides — and keeps them accurate as your product changes — so users find answers before they open a ticket.
Trusted by 400+ companies worldwide
The problem
Why your knowledge base isn't deflecting tickets
Your help articles are always one release behind
Every product update breaks existing documentation. Screenshots no longer match, steps are wrong, and users who follow them end up more confused — and more likely to open a ticket.
Creating help content takes too long
Writing a help article from scratch means screenshots, formatting, editing, and review. Multiply that across every feature and every update, and documentation becomes a bottleneck no one has time to clear.
Text-only articles lose users at the hard parts
When a process is complex, a wall of text isn't enough. Users skip steps, misread instructions, and raise a ticket anyway. Without video, your knowledge base answers the easy questions and fails on the rest.
No one knows what's missing until tickets pile up
Documentation gaps only surface after the same question gets asked ten times. By then you're already behind — writing articles reactively instead of deflecting tickets proactively.
How it works
Record it once. Clevera keeps your KB current.
Record the feature or workflow
Open Clevera and record your screen walking through any product flow. No script, no preparation — just use the product as a user would.
AI writes the help article
Clevera's AI analyses the recording, identifies each step, and produces a formatted help article with annotated screenshots and clear instructions automatically.
Get a video guide alongside the article
Every help article comes with a narrated video walkthrough from the same recording — so users who don't read can watch instead.
Publish directly to your help center
Push to Zendesk, HelpScout, Notion, Confluence, or any platform your team uses. Your article is live and searchable in minutes.
Features
Everything you need to build a knowledge base that actually deflects tickets
Help articles from screen recordings
Record any product flow and Clevera produces a complete help article — structured, formatted, with screenshots — without a single word of manual writing.
Video and written content from one recording
Every recording produces both a written help article and a narrated video guide. Users who prefer to watch get the same quality of answer as users who prefer to read.
LiveSync — articles that update with your product
When your product changes, Clevera detects what's different and updates the affected articles automatically. Your knowledge base stays accurate without a maintenance sprint after every release.
Publish to every major help center platform
Direct integrations with Zendesk, HelpScout, Intercom, Notion, Confluence, and more. Create once in Clevera and push to wherever your users look for answers.
Integrations
Works where users already search for answers
From recording to published help article
Video guide and written article, same recording
Languages to cover global user bases
Companies already using Clevera
Use cases
Who uses Clevera to deflect support tickets
Examples
See what teams built with Clevera
Explore examples of product tutorials, onboarding videos, and help-center guides created from simple screen recordings.
Go deeper on knowledge base and ticket deflection
These guides cover how to build, maintain, and scale a knowledge base that actually reduces support volume.
How to build a knowledge base with AI
A step-by-step guide to creating a full knowledge base from screen recordings — structure, tools, and publishing workflow included.
Best AI knowledge base software for SaaS in 2026
A comparison of the top AI knowledge base platforms — what each does well, pricing, and which fits different team sizes.
How to keep your knowledge base up to date
The maintenance problem most teams ignore — and how LiveSync solves it without a dedicated documentation cycle.
Frequently asked questions
How does documentation reduce support tickets?
When users can find accurate, clear answers in your help center before reaching out, they resolve issues themselves. The key is documentation that matches the current product — outdated articles increase confusion and actually drive more tickets. Clevera keeps articles current automatically with LiveSync, so your knowledge base deflects tickets instead of generating them.
How does Clevera create help articles?
Record your screen walking through any product feature or workflow. Clevera's AI analyses the recording, identifies each step, writes plain-language instructions, captures annotated screenshots, and produces a formatted help article — all without manual writing or editing.
Does Clevera produce video guides as well as written articles?
Yes. Every screen recording produces both a written help article and a narrated video walkthrough. Users who prefer video get the same quality of answer as those who prefer reading — from a single recording.
Which help center platforms does Clevera integrate with?
Clevera integrates directly with Zendesk, HelpScout, Intercom, Notion, Confluence, GitHub, GitBook, ClickUp, and Readme. You can also export articles as PDF or embed video guides in any platform that supports video embeds.
What is LiveSync and how does it work?
LiveSync is Clevera's automatic update feature. When your product UI or workflow changes, Clevera detects the difference and updates the affected steps and screenshots in your existing articles. You don't need to review and rewrite documentation after every release — only changed sections are flagged and updated.
Can I build a knowledge base in multiple languages?
Yes. Any article created in Clevera can be translated into 74 languages without re-recording. Global users get accurate, localised help content from a single source recording.
Build a knowledge base that answers tickets before they're raised
Record your product flows once. Clevera writes the articles, creates the videos, and keeps everything accurate as your product evolves — so your support team focuses on the tickets that actually need a human.