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Clevera vs Help Scout Docs: which help center fits your team?
Help Scout Docs come with Help Scout’s inbox plans, priced per user. Clevera is a dedicated help center, free to start, that can sit next to any helpdesk. On Pro it can also publish its articles to Help Scout Docs.
Updated November 2026 · Based on each product’s public website
The short answer
Stay on Help Scout if you want the inbox, Beacon and Docs on one bill. Pick Clevera if you want more from the help center itself.
Best for a fuller help center
You want your help center in several languages, with a switcher and translated menus.
You want AI answers from your docs with a monthly allowance, not a fee per resolution.
You want a how-to video next to your articles, made from one screen recording.
Best for a simple inbox with docs on one bill
You want a shared inbox, live chat and the Beacon widget with Docs built in.
Your docs are simple and already included in the seats you pay for.
You want AI Answers to resolve conversations in Beacon.
What your help center gets on Clevera
All of it runs in the product today, on its own or next to your helpdesk.
Editors don’t need a seat
Creators write new articles. Editors fix and publish existing pages, and they’re free on every plan.
A video for your articles
Record your screen once. Clevera writes the article and makes the how-to video to go with it.
Answers with sources, no per-answer fee
Ask AI answers readers from your published pages and shows its sources. A monthly allowance comes with every plan.
Agents that keep it current
On Pro, Claude or ChatGPT can draft, translate and publish pages for you. You set what they can spend.
Feature by feature
How Clevera and Help Scout compare as a help center.
Free to move from Help Scout Docs, or keep it
The import works on every plan: articles, categories, images and links between pages come over, and old links can redirect. Prefer to stay? On Pro, Clevera publishes its articles to Help Scout Docs.
Pricing at a glance
Public list prices in US dollars, checked November 2026.
Free
1 help center on clevera.help, Ask AI included
$0
Starter
Billed yearly ($36 monthly). Your own domain, 1 creator
$29/mo
Pro
Billed yearly ($124 monthly). 2 creators, private sites, AI agents
$86.80/mo
Custom
More than 10 creators, SSO
Quote
Editors are free on every plan. Extra creators on Pro are $25.20 a month billed yearly ($36 monthly). No per-answer or per-view fees.
Free
5 users, 1 inbox, 1 Docs site, 10 articles
$0
Standard
Billed yearly. 2 inboxes, 2 Docs sites
$25/user/mo
Plus
Billed yearly. 5 inboxes, 3 Docs sites
$45/user/mo
Pro
Billed yearly. 10 inboxes, 5 Docs sites
$75/user/mo
Extra Docs sites are $20 a month billed yearly ($24 monthly). AI Answers cost $0.75 per resolution, with a monthly cap you set.
What it costs for a team of five
Five support people. One writes new articles; the other four edit and publish existing pages as free editors. Yearly list prices, billed yearly. Help Scout Docs are included in its seats, so Clevera only saves money if it lets you choose a smaller Help Scout plan.
All on Help Scout
Standard, 5 users × $25 × 12
$1,500
Docs, 2 sites
Included
Total per year
$1,500
Help Scout plus Clevera
Standard, 5 users × $25 × 12
$1,500
Clevera Starter, 1 creator, 5 languages, Ask AI
$348
Total per year
$1,848
What the extra $348 buys: 1,000 Ask AI answers a month with no per-answer fee, five published languages, reader insights and video from recordings. For comparison, 300 AI Answers resolutions a month on Help Scout is $2,700 a year. They aren’t the same product: AI Answers resolves conversations in Beacon, Ask AI answers on your help center. If all five write new articles, Clevera Pro with 5 creators is $1,948.80 a year.
Sources: helpscout.com/pricing and clevera.ai/pricing, November 2026. Taxes and add-ons not included.
Common questions
Straight answers about choosing between Clevera and Help Scout.
Is Clevera cheaper than Help Scout?
What does Help Scout do better?
Can I move my Help Scout Docs to Clevera?
Can I keep Help Scout Docs and still use Clevera?
Is there a free Help Scout Docs alternative?
Does Clevera have AI answers like Help Scout’s AI Answers?
Can Help Scout Docs be multilingual?
More comparisons
Run your help center on Clevera
Start free, and bring your Help Scout Docs at no cost, or publish to them from Clevera.